Privacy Policy

Last updated: May 2026

Introduction

This Privacy Policy explains how EUREKA ENERGY LTD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website or contact us regarding our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

What Information We Collect

We may collect and process the following information:

Your name
Email address
Telephone number
Property address
Information submitted through contact forms
Information relating to enquiries or quotations
Technical information such as IP address, browser type, device information, and website usage data

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations and services
Improve our website and customer experience
Communicate with you regarding our services
Monitor website performance and marketing activity
Comply with legal obligations

We only process personal information where we have a lawful basis to do so under UK data protection law.

Analytics & Marketing Tools

Our website may use analytics, advertising, and social media tools provided by third parties, including:

Google Analytics
Facebook
Instagram
TikTok
MyBuilder

These platforms may collect information about your interaction with our website through cookies, tracking technologies, or embedded content.

This data may include:

Pages visited
Time spent on pages
Device and browser information
General location data
Marketing interaction data

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and support marketing activity.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Sharing

We do not sell your personal information.

We may share information with trusted third-party providers where necessary to operate our business, including:

Website hosting providers
Analytics providers
Marketing platforms
CRM or communication platforms
Professional advisers or legal authorities where required

All third parties are expected to process your data securely and in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Object to certain processing activities
Request restriction of processing
Request transfer of your information

To exercise any of these rights, please contact us using the details provided above.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

EUREKA ENERGY LTD
Email: info@eurekaenergy.co.uk
Telephone: 0333 049 4400